What are your payment options?

Deposit and Balance: you pay a deposit upfront (50% of the total cost) to initiate the project, and the remaining balance is paid upon project completion or website launch. This option ensures commitment from both parties.

How does your money-back guarantee work?

Choosing a web developer is a hard decision because your brand and online image are in their hands.

We understand the weight of this decision – it can either propel your business to new heights or put a dent in your budget and your limited time. That's why we'd like to put your mind at ease.

With every project we take on, we offer a no-nonsense 100% money-back guarantee. If at any point in our journey together, you're not thrilled with how things are shaping up, we can hit the brakes and part ways without you feeling the financial sting.

Feel secure in the fact that we’re committed to your project, and with our unlimited number of draft revisions, we won’t rest until you have the finished product you had hoped for.

We offer this guarantee with great confidence in our ability to deliver, our aim is to ensure a seamless and trouble-free experience for you.

Do you provide stock photos and graphics?

Unless original assets are provided by you - every website we design comes with a selection of high-quality, royalty-free stock photos and graphics that can enhance its visual appeal.

What if I am not a tech person?

We understand that you may have limited technical knowledge regarding website development and design, which can make the process seem daunting. Our extensive handover process and documentation are designed to provide you with peace of mind, enabling you to confidently manage and delegate all your website-related activities.

 How do I know you’re the right partner?

Finding a reputable web design agency or developer with expertise in the specific needs of healthcare can be challenging. We believe that our industry knowledge and real-world experience (our managing director Matteo still owns an allied health practice to this day) enable us to connect with our healthcare clients on a deeper level. We would love to discuss this further during a phone call.

Why is it important I choose a web designer that specialises in healthcare?

Healthcare is a highly competitive field, and businesses require a website that distinguishes them from others in the same area. We have meticulously analysed and studied hundreds of such websites, gaining an in-depth understanding of their structure, content, copy, and finer details. This knowledge enables us to craft a website that authentically conveys your unique voice.

How involved do I need to be in the process?

Operating a healthcare business can be highly time-consuming. Finding the time to plan and oversee a website project can pose a significant challenge. Let us take the lead, and you will only need to provide basic content, input for reviews (until you're satisfied) and take part in the handover meeting once we’re done.

How do you ensure your websites are secure?

Healthcare websites must adhere to strict compliance standards (e.g., AHPRA), and ensuring client data security is a top concern. Every Pixelcare website comes with a security package that provides a comprehensive suite of protective measures, including SSL encryption, real-time monitoring, regular updates, and expert guidance, ensuring your website remains secure.

Do I need a new system to run your websites?

Our websites are built on either WordPress or Webflow. To collaborate with us, you will need to operate with one of these systems.

What if I already have a domain?

Your website domain is an essential business asset, and if you haven’t already, you will need to purchase one when you sign up with Pixelcare. If you are not already using WordPress or Webflow, we can also assist in transferring your domain when collaborating with us.